A: We are a manufacturer that specializes in glassware for many years.
Q: How do you guarantee the quality?
A: We are located in Xuzhou City, Jiangsu Province of China. We control quality from raw materials to finished products, including 100% raw material inspection, 100% semi-finished and finished product inspection, plus random checks.
Q: How about your raw material?
A: We use food-grade materials, carefully select suppliers, and inspect every batch. Our QC team rechecks materials before production.
Q: What is the product warranty?
A: We warranty materials and workmanship. Our goal is your satisfaction - we resolve all customer issues, whether under warranty or not.
Q: How to get a sample?
A: Free samples are available. Contact us to confirm your sample requirements.
Q: Do you have a minimum order quantity (MOQ)?
A: Yes, we require an MOQ for international orders. For smaller quantities, check our website or contact us.
Q: What are your prices?
A: Prices depend on market conditions. We'll provide a customized quote after reviewing your needs.
Q: What about the lead time?
A: Typically 7-30 days, varying by product and order volume. Exact timelines will be confirmed upon order.
Q: What is the average lead time?
A:Samples: ~7 days. Mass production: 20-30 days after deposit and final approval. Note: Lead times shorten after deposit and confirmation. For urgent requests, contact us - we'll try to accommodate.
Q: Do you guarantee safe delivery?
A: Yes. We use export-grade packaging, specialized hazardous goods packaging, and cold storage for temperature-sensitive items. Custom packaging may cost extra.
Q: How about shipping fees?
A: Costs depend on:Shipping method (express [fastest] or sea freight [cost-effective for bulk]) Order details (quantity, weight, destination) Contact us for a precise quote.
EN
